David's story

Personally, I have had several "communication problems" with the waitre^H^H^H^H^H^Htellers. Also problems setting up wire transfers lost me some money for signing up with an online bank--Fleet couldn't pull it off when they said they would and dropped the ball, and I couldn't do it by the end of the rebate period.

Also, right after the merger happened I was waiting on line to get some foreign money and this poor woman from Iowa here on a business trip had a Fleet check, but it was the old Fleet, and there was no Sovereign bank anywhere near there. They would not cash the check, and she needed it for the hotel room.

Last summer I was at a Fleet bank in Watertown, and there was this way-not-there old woman in this 300 foot long car trying to turn her car around so she could go out the entrance instead of the exit right in front of her. We were screaming at her to stop as she slammed into car after car, but she wouldn't even roll down her window to listen. Anyway, I went in to tell everyone in the bank to check their cars and to call the police while someone else made sure she stayed, and they tellers refused to call the police.

Oh yes. My favorite. I had a Bank Boston credit card that got cancelled. Nobody at BB could ever tell me why, or rectify the situtation. When they transmogrified into Fleet, they listed that card on my statement. And I'm like, "I don't have that card anymore". And they're like, "Oh. Looks like it got cancelled, but we can't tell why." And I'm like, "OK. Gimme another credit card." And they're like, "No, because you have this cancelled credit card, we can't let you apply for another one." And I'm like, "But it shows up on my statement! How could it be cancelled?" And they're like "               ."

BTW, I've heard VERY good things about Watertown Savings Bank.

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